Privacy Policy

Last Updated: February 24, 2025

FoodDrive and IncenterSoft, LLC ("we," "us," or "our") provide this Privacy Policy to describe how we collect, use, disclose, and protect information when you use the FoodDrive mobile application, website, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Introduction

This Privacy Policy describes how FoodDrive and IncenterSoft, LLC collect, use, disclose, and protect information when you use the FoodDrive mobile application, website, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We may collect:

• Account and profile information: Name, email address, password, phone number, and role (donor, volunteer, pantry).
• Donor information: Business name, business type, business address, contact person, and location coordinates.
• Volunteer information: Vehicle type, delivery preferences (e.g., hot/cold food capability).
• Pantry information: Organization name, organization type, address, contact details, operating hours, and capacity.
• Location data: When you use location-based features (e.g., address selection, pickup/delivery coordination).
• Donation, rescue, and distribution data: Information you submit about donations, rescues, and distribution (e.g., quantities, types, times).
• Device and usage information: Device type, operating system, app version, and usage patterns to improve the Service.
• Communications: Messages or support requests you send to us.

3. How We Use Your Information

We use the information to:

• Operate and improve the Service.
• Connect donors, volunteers, and pantries (e.g., sharing contact and location information as needed for pickups and deliveries).
• Send you notifications and updates about the Service.
• Respond to your requests and provide support.
• Enforce our Terms of Service.
• Comply with legal obligations.
• Analyze usage to improve the app and user experience.

We do not sell your personal information.

4. Sharing of Information

We may share information:

• With other users as necessary for the Service: For example, donors and volunteers may see each other's contact and location information for scheduled pickups and deliveries; pantries may see donor and volunteer information for coordination.
• With service providers: We may use third-party service providers (e.g., hosting, analytics) who assist us in operating the Service, subject to confidentiality and data protection obligations.
• For legal or safety reasons: If required by law, or to protect the rights, safety, or property of FoodDrive, IncenterSoft, LLC, our users, or the public.
• In connection with a business transfer: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us at support@fooddrive.app.

6. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

7. Your Choices and Rights

You may:

• Access and update your account information in the app.
• Opt out of certain notifications in your device or app settings.
• Request access, correction, or deletion of your personal information by contacting us at support@fooddrive.app.

Depending on your location, you may have additional rights (e.g., under the California Consumer Privacy Act or other state laws). We will not discriminate against you for exercising your privacy rights.

8. Children

The Service is not intended for users under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us so we can delete it.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, through the app or by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at support@fooddrive.app or at IncenterSoft, LLC. We will respond as required by applicable law.

FoodDrive is offered by IncenterSoft, LLC.